Being an effective and friendly computer guy (or gal) requires both broad technical knowledge and exceptional people skills. This is true whether you own your own repair business, work for the help desk of a big company, or fix your friend’s computers as a hobby. People come to you because you’ve proven that you know how to fix computer problems, but they’ll only return if they like working with you. The personal side of computer repair is often overlooked, but it is the single most important aspect of being an effective and sought-after consultant.
Having been running my business part-time for a few years now, here are some things I’ve found that have helped earn repeat business.