Much has been made these days of going paperless. As technology evolves, businesses are trying to find ways to reduce the clutter and costs associated with putting everything on paper, not to mention the environmental implications of continued paper use.
As IT consultants, we should be at the forefront of this movement. But how many of us have implemented such a system in our own business?
This is something I’ve tried to do myself. I’ve talked about how I use Freshbooks and Square to try to keep my invoicing all electronic. I also scan all my paper receipts and invoices so I can throw the paper in the recycling bin and save on clutter.
However I recently met a computer business owner who has taken the paperless office to the extreme!
Enter Jesse Powers, who, as of a few weeks ago, finished making his computer business, NightKingdoms, ENTIRELY paperless. He personally programmed a system that allows him to track repairs, accept drop-offs and mail ins, and get customer’s signatures….all electronically. When I heard this I was excited to talk to him about his system to see how it works. What I found was that the lack of paper was a by-product of a need to create a system that made managing customers and tracking repairs easier. And I think that’s something we are all looking for in our own businesses.
Here’s my interview with Jesse: