Customer satisfaction is one of the most important aspects of running a successful computer repair business. That’s why we have processes in place (you do have your processes documented, don’t you?) that can help us ensure that our clients get nothing but the absolute best service and walk away happy.
Unfortunately, despite our best efforts, we can’t please everyone all of the time, and every now and again we run into a situation where we have an unhappy client. Sometimes, fortunately very rarely, a client will be so upset that they’ll initiate a chargeback or credit reversal on their payment.
How can we handle such a troubling outcome? It’s not quite as difficult as you may think.