If you’re in the computer repair business, you’ve probably heard of Daniel Hand.  He’s known primarily as the author of Computer Repair Business Lessons Learned, a book which I reviewed here previously.  But he is also very active in the computer consulting community as founder of the National Association of Computer Repair Business Owners (NACRBO) and regular participant in the forums on Technibble.

Dan shares my belief that computer consultants should not be lone wanderers guarding their secrets to success.  We all have something to share and we all have something to learn.  He’ filling this void with his many projects and products.

I asked Dan to take a break from his busy schedule to answer a few questions for Y.F.N.C.G.

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I was inspired by a recent article over at Small Business Trends about small business bootstrapping. In the article, the author tells the story of how he has successfully grown his business into a multimillion dollar enterprise with no debt and using no outside investors.

This is the approach I’m taking with my business and it’s great to hear about success stories of others who have gone this route.

One thing I realized after reading that post is that computer consulting fits perfectly into the bootstrapping philosphy.  In fact, other than online businesses, I can’t think of a more frugal business to start than that of computer consulting.

As I’ve been working to establish my business, I’ve learned some things about how to keep expenses low and avoid the burden of credit.  Although tailored for computer consultants, these strategies can apply to most any business start-up.

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In the “Computer Guy’s Toolbox” series, I highlight a product or service that I think will benefit the independent computer tech, with an emphasis on affordability.

One of the unfortunate aspects of running a computer consulting business is the paperwork. Like it or not, if you want to run a legitimate operation and protect yourself, you’ll want to document everything. Work orders, contracts, service plans, waivers, advertisements, customer and vendor tracking, it can all be a bit overwhelming, especially when first starting out.

That’s where the Computer Business Toolkit comes in. Created by Bryce Whitty over at Technibble.com, the kit is simply a collection of useful document templates that a computer consultant can customize and implement in order to run a successful business. It’s available for purchase and download at Technibble.com.  I recently got my hands on the kit and had the opportunity to check out all the goodies it contains.  Being a wet-behind-the-ears newbie computer business owner,  I was curious to find out how useful the kit would be.

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After writing a recent post on the reasons why computer techs should be using twitter, I received quite a few requests asking for me to provide a list of tech accounts to follow for folks to get started.  I thought it would be cool to try to build this list, and in the process I’ve discovered some excellent resources.

This is by no means an exhaustive list.  I’d call this more of a “beginners list”;  a run-down of some useful twitter accounts that focus on tech and computers. It’s purpose is to get you started if you’re new to twitter or to round out your list if you’re already on twitter.  The list is appropriate for anyone who is interested in keeping up with technology trends.

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No advertising or networking method is more powerful and cost effective for the burdgeoning small business owner than  the business card.  

It’s a great ice breaker and conduit for face-to-face conversations about your business to potential customers. It’s an extremely portable advertisement for your business that people can take with them and keep in their wallets/purses.  Nothing is more basic than the business card, providing the most important information about your business and nothing more.  Finally, there’s no denying that it’s much cheaper than an ad in your local paper or phone book, saving you money in those critically cash-strapped first years of business.

So it goes without saying that the first thing any new small business owner should do is get some business cards made.  And that’s exactly what I’ve done.

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A podcast, for those of you not in the “know”, is basically a digital radio show that can be streamed to your computer or downloaded onto any number of digital listening devices, including the ever popular iPod.  Podcasting is now more popular than ever thanks, in part, to two factors: 1) the popularity of the iPod and other portable digital listening devices and 2) the reduction in price of quality audio broadcasting equipment. 

This increased popularity means that there are a lot of podcasts sprouting up around the net.  These podcasts range in quality and produciton value from a kid with a cheap microphone in his parent’s basement to a nationally syndicated radio show.  

I’ve fallen in love with podcasts recently after buying a car with an auxiliary input that allows me to listen to my iPod on the road.  This enables me to hear pertinent, relevant, interesting stuff on my 45 minute drive to and from work.  Better than radio, podcasts allow me to choose WHAT I listen to and WHEN I listen to it.  Kinda like Tivo for audio broadcasting.

As a computer guy or gal, listening to tech-related podcasts regularly will help you keep up with the latest trends in computer consulting and the IT business in general.  You can listen at home or in your shop while working on a computer or in the car on your way to your service calls.  There are quite a few tech-centric podcasts out there.  This list provides you with the podcasts that I personally enjoy and in which I find the most value as a computer guy.

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Choosing a phone number for your business may seem like another one of the many tedious steps standing in the way of you and your dreams.  Your phone number, much like your business name and website URL, are calling cards that will most likely stay with your business indefinitely.  Although not a deal breaker, an easy to remember phone number is one that will help make it that much more convenient for your customers to reach you.

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If you’re online and looking to have your finger on the pulse of the latest in technology and web trends, Twitter is where you need to be.   Why?  Simply put, it’s the best way to get up-to-the-minute information on topics relevant to you.

I’ve been using Twitter as YFNCG for a few months now, following people in the tech industry, along with small business advocates, a handful of bloggers, and some friends.  I’m picky about who I follow.  I want to make sure that they are providing useful information that I can benefit from.  I also try to pass on the best of the informaiton I find to my twitter followers.  It’s tough to keep up with it all sometimes, but the beauty of twitter is that you don’t HAVE to keep up.  You just jump in the stream when you’re ready, soak up the info of the moment, contribute a bit of your own, and jump out when you’re done.

If you’re a computer tech and you doubt the usefulness of Twitter, allow me to present 5 ways in which you can gain significant value from this FREE tool. Read the rest of this entry »

This is the final article in the Can You Hear Me Now? Series of blog posts in which I embark on a journey to find the most cost effective home office VoIP plan for my computer repair business.

Over the last few weeks I’ve been looking for a low cost VoIP solution for my home office based computer consulting business. You can catch up on the series by reading the last two articles here and here.

After much consideration, I finally settled on a provider that I think will fit my needs as my business grows.

And the winner is…

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This is the second article in the Can You Hear Me Now? Series of blog posts in which I embark on a journey to find the most cost effective home office VoIP plan for my computer repair business.

In the first article of this series, I made a case for why I feel VoIP is the right choice for home office small businesses.  Now that I’ve narrowed down my choices to a few commercial providers, it’s time to really dig in to each one, cut throught the noise, and find the right plan for me and my business.

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